Privacy Policy

1. What data we collect

We may collect personal data you provide to us, including:

• contact details submitted through a contact/lead form (for example: name, email address, and/or phone number);
• any details you include in your message;
• cookie or similar identifiers when used for analytics/marketing, where applicable and subject to your consent requirements.

When we process personal data, we comply with On Personal Data Protection Law of Ukraine on June 1, 2010 № 2297-VI.

2. How we use your data

We use the data to:

• respond to your inquiries and provide requested information;
• manage lead requests and communicate with you;
• improve website performance and services;
• operate analytics/marketing tools only in compliance with consent and personal data rules.

3. When we share data

We do not sell your personal data. We may share it with service providers who help us operate the website and communications, only to the extent necessary for those services. Any processing must remain consistent with On Personal Data Protection Law of Ukraine on June 1, 2010 № 2297-VI.

4. Your rights

Depending on applicable law, you may have the right to request access to your personal data, request correction or deletion, and withdraw consent where consent is the legal basis for processing. For details, contact our privacy team using the information below.

5. Contact for privacy requests

To submit a privacy inquiry or request, contact:

6. Note for travel services information

If you order or book travel services through our website, we provide the necessary information so you can make an informed choice before you place an order, in line with On Consumer Rights Protection | on May 12, 1991 № 1023-XII.

For tourist services, we inform consumers about the conditions of providing tourist services and make the required agreement/offer terms available as required by Про туризм. For licensed tour-operator activity, mandatory information and documents regarding financial security and other required materials are provided in the parts related to concluding tourist service agreements under Ліцензійні умови провадження туроператорської діяльності.

7. Language of mandatory consumer information

Information we provide to consumers about goods/services is made available in the state language (Ukrainian) in the required scope. This is aligned with Law of Ukraine on Ensuring the Functioning of the Ukrainian as the State Language.

8. Provider identification (online services)

If we offer services online that involve transactions, we provide clear provider identification to users before they enter into transactions, as required by On Electronic Commerce | on September 3, 2015 № 675-VIII.